The Downtown Orlando Partnership (DOP) is a dynamic organization founded in 1961 and dedicated to fostering a vibrant and thriving downtown Orlando. We work collaboratively with businesses and community leaders to enhance economic development, improve quality of life, and promote downtown as a premier destination to live, work, play, and learn. We are passionate about downtown Orlando's success and committed to building a strong and sustainable urban core.

About the Position:

The Member Relations Manager is a key member of the Downtown Orlando Partnership team, responsible for the growth and retention of our membership base. This role involves cultivating relationships with existing members, recruiting new members, and ensuring member satisfaction through our programs and services. The ideal candidate is a highly motivated, results-oriented individual with excellent communication and interpersonal skills, a passion for downtown Orlando, and a proven track record in membership management or sales.

Responsibilities:

• Membership Growth: Develop and implement strategies to attract new members and expand the DOP’s membership base. This includes identifying potential members, developing targeted outreach campaigns, and attending networking events.
• Membership Retention: Cultivate strong relationships with existing members, ensuring their needs are met and they are actively engaged in Partnership activities. This includes regular communication, personalized outreach, and soliciting feedback.
• Member Services: Oversee the delivery of valuable member benefits, including networking opportunities, educational programs, marketing support, and access to DOP's resources.
• Membership Administration: Manage the membership database, track membership renewals, process dues and sponsorship payments, and generate membership reports.
• Event Management: Assist with the planning and execution of membership-related events, including networking and signature events, forums, and programming.
• Marketing & Communications: Collaborate with the marketing and communication team to promote membership opportunities and highlight member successes through various channels, including the DOP website, social media, and email newsletters.
• Budget Management: Develop and manage the membership budget, ensuring efficient use of resources and tracking revenue and expenses.
• Relationship Building: Build and maintain strong relationships with key stakeholders, including business leaders, community representatives, and government officials.
• Reporting: Regularly report on membership metrics, including new member acquisition, retention rates, and membership revenue.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
• Minimum of 2-3 years of experience in membership management, sales, or a related field.  
• Proven track record of achieving membership growth and retention goals.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and time management skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Experience in event planning and execution.
• Knowledge of downtown Orlando and the business community is a plus.
• Passion for urban development and community engagement.

Compensation & Benefits:

A competitive salary and benefits package will be offered commensurate with experience for a part-time or full-time opportunity. Salary range $26.44 to $31.25/hour.

Schedule:

This position requires a consistent on-site presence and DOP’s office hours are Monday through Friday, from 9:00 AM to 5:00 PM. We are a team that values in-person collaboration and believe our best work happens when we're together in the office. This role is not eligible for remote work.

To Apply:

Please submit your resume and cover letter to doporlando@gmail.com with the subject line "Member Relations Manager Application."

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions, subject to any undue hardships per applicable law.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls, reach with hands and arms. The employee frequently is required to talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The Downtown Orlando Partnership is an Equal Opportunity Employer and values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.